Terms of service

Welcome to Baked by Sinah. These Terms of Service govern your use of our website and your relationship with us when placing orders, browsing our products, or communicating with us through the website, email, social media, or other channels. By accessing our website or making a purchase, you agree to be bound by these terms.

All products and services are subject to availability. While we make every effort to keep product descriptions, images, pricing, and availability accurate, errors may occasionally occur. We reserve the right to correct any errors, update information, refuse any order, or cancel any order at any time where necessary. In the event that we are unable to fulfill an order after payment has been made, we will contact you as soon as possible to discuss a suitable resolution.

Orders may require full payment or a deposit before preparation begins, especially for custom or made-to-order items. A confirmed order means that you have reviewed your selection, delivery or collection details, and any customization instructions. Once an order has been confirmed, changes may not always be possible. Any requested changes are subject to approval and may depend on timing, availability, and production progress.

For custom cakes and special orders, customers are responsible for providing accurate and complete instructions, including preferred flavors, sizes, colors, designs, wording, delivery details, and event dates. We will make reasonable efforts to meet the agreed specifications, but slight variations may occur due to the handmade nature of our products. Natural differences in decoration, design placement, color tone, and finishing are part of the artisan process and do not constitute a defect.

You agree to use our website and services responsibly and lawfully. You may not use the website in a way that could damage, disable, overload, disrupt, or interfere with its operation. You may not attempt unauthorized access to any part of the website, customer data, or related systems. You may not copy, reproduce, distribute, or use our content, photographs, branding, product descriptions, or designs without written permission.

All intellectual property on this website, including text, logos, images, graphics, and branding elements, belongs to Baked by Sinah unless stated otherwise. Unauthorized use of our intellectual property is prohibited.

We reserve the right to refuse service to any customer in cases of abuse, fraud, inappropriate conduct, repeated non-payment, or behavior that makes it unreasonable for us to continue doing business. We also reserve the right to suspend or terminate access to our website or services where necessary to protect our business, staff, and customers.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from the use of our website or services. This includes losses caused by website downtime, third-party service failures, delivery delays outside our control, or improper storage or handling of products after delivery.

These Terms of Service may be updated from time to time. Continued use of the website after changes are published means you accept the updated terms.